Tuffy Tire and Auto Service Center Fargo, North Dakota

Our family of 4 was driving home to Michigan from Glacier National Park when our Toyota Highlander started making an alarming noise. We had stopped in Fargo for the night and hoped that our SUV would sound better in the morning! When it didn’t, we went to Tuffy and found out we needed a new water pump. Even though they were very busy with multiple vehicles needing repairs, Scott found a way to fit us on to the schedule, which was a huge relief since we had been on the road for 12 days and didn’t want to add another due to car problems. Scott was professional, friendly, reassuring, and went out of his way to provide us with excellent service, even offering us a loaner car (which we accepted) so that we could go to the zoo and out to lunch while our water pump was replaced.

Mike did excellent work and finished the job an hour before it was promised to us. He was also extremely friendly and a pleasure to interact with. I highly recommend this shop and would bring all of our cars to it if we lived in the area!

I recently took a trip from California to North Dakota in a recently purchase 2006 GMC Dura-Max diesel which had a newly installed lift kit 2 days prior to my 2000 mile trip. My trip to North Dakota went problem free until the next morning when my check engine light appear. Being on a short schedule and on a Friday before labor day weekend. I starting asking folks where was a good auto shop and Tuffy’s Auto Service came highly recommended. I called Tuffy’s and Scout the manager answered and he agreed to squeeze me in and read the code to make sure it wasn’t going to cause any issues for my return trip to California. The professional mechanics not only took care of my check engine light but found a potential life threatening condition with my tie rod ends on the front end. These are truly professional mechanics they went beyond what the initial problem was and basically saved my life had they not check the tie rod ends I would have had an accident on the return 2000 mile trip. Thanks again for the professional treatment I received and the reasonable amount you charged. You have my business when I return and my daughter’s who lives their. Thank You!!

I went frantically running around Fargo to find a service center that would do an alignment after 4 p.m. The first place I found that had time to do it was Meineke on 13th Ave in Fargo. After they did the alignment, they informed me that I needed a new tire, and that the alignment hadn’t solved the issue. From there, I paid the $86 for the alignment, and went looking for someone who had a tire in stock. I then stopped at Tuffy and spoke with Scott Miller. After examining my vehicle, Scott asked when I had received the alignment. When I informed him it was less than an hour ago, Scott told me they hadn’t touched my car. Scott then showed me what the tool marks would look like, as well as where they would be. Scott then personally called Meineke and asked for a before and after spec sheet. They did not have one, so Scott gave me advice on what to do next. Scott also put extra information on the Tuffy’s invoice in case I had to pursue legal action. All of the extras Scott did for me alone went above and beyond our expectations. After all of his help yesterday, Scott went above and beyond again today when he called me today to ask how my attempt at getting my money refunded at Meineke had went. When I informed Scott that they had not refunded my money, Scott suggested yet another action to take. I can’t tell you how much I have appreciated Scott’s help. You do not find many auto service centers whose staff actually takes the time and effort to help the customer out. Now I understand why this location has won so many awards. I can guarantee you that as long as we live in Fargo we will never be going to a different auto service center. I just wish we had come there sooner! If there is ANYTHING else I can do to make sure this Tuffy’s gets the recognition it needs, please don’t hesitate to ask.

Several months ago I had a mechanic at a car repair place near K-Mart put my car up on a hoast to look as I was hearing a noise in the right passenger side wheel area. I was told I needed two new barrings at around $250.00 per barring. I didn’t have the money and so didn’t have it done then. Lucky I didn’t as when it got progressively worse I took to Tuffy in Fargo on 45th Street. They hoisted it up and informed me it wasn’t a barring problem but I needed brakes. Paid around $330.00 and saved myself some money to boot!!!!! They gave me a list of things that I do need to have done and will in time as I get the money saved. I need tires, but don’t have the $$$ yet. One was particularily bad and they gave me a used tire as they were worried about me running around on the old one. Great folks here!!! I highly recommend them. And they also give a carnation and a thank you card to all their customers. Really great service at competitive prices. Very nice and I can’t say enough nice about them!!! A Plus in Every Way!!!!